Privacy Policy

QuebecDraws ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (QuebecDraws.com) and use our lottery services. We operate in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act respecting the protection of personal information in the private sector (Quebec Law 25).

1. Information We Collect

We collect personal information that is necessary to provide our services, verify your identity, and ensure compliance with gaming regulations. The types of information we collect include:

Personal Identification Information

• Identity Data: First name, last name, date of birth (for age verification), and government-issued identification numbers if required for major prize claims.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed via secure third-party gateways; we do not store full credit card numbers), banking information for direct deposit of winnings.
• Profile Data: Username, password, purchase history, game preferences, and responsible gaming limits.

Technical & Usage Data

When you access our website, we automatically collect certain technical data using cookies and similar technologies. This includes your IP address, browser type and version, time zone setting, geolocation data (to ensure you are physically located in Quebec/Canada), and operating system.

2. How We Use Your Information

We use your personal information only for specific, legitimate purposes defined at the time of collection:

• Service Delivery: To process your lottery ticket orders, manage your account, and facilitate the payment of winnings.
• Age & Identity Verification: To confirm you are 18 years of age or older and a resident of an eligible jurisdiction, as required by Quebec gaming laws.
• Customer Support: To respond to your inquiries, resolve technical issues, and improve our services.
• Marketing & Communications: With your explicit consent, to send you newsletters, promotions, and updates about jackpots. You may opt-out at any time.
• Legal Compliance: To comply with legal obligations, including anti-money laundering (AML) regulations and reporting to regulatory bodies.

3. Consent

By providing us with your personal information, you consent to our collection, use, and disclosure of such information for the purposes identified in this policy. We will obtain your express consent for any new purposes not previously identified.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may affect our ability to provide you with certain services, such as purchasing tickets or claiming prizes.

4. Disclosure of Information

We do not sell your personal information to third parties. We may disclose your information to:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, ID verification services, email platforms), provided those parties agree to keep this information confidential and secure.
• Regulatory Authorities: Loto-Québec, the Régie des alcools, des courses et des jeux (RACJ), or other government bodies as required by law.
• Legal Requirements: If required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes or protect the rights, property, or safety of QuebecDraws, our users, or the public.

5. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Security Measures

We employ state-of-the-art security measures to protect your data, including:

• 256-bit SSL encryption for all data in transit.
• Strict access controls and multi-factor authentication for internal systems.
• Regular security audits and vulnerability assessments.
• Data storage on secure servers located primarily within Canada.

6. Your Rights

Under Quebec and Canadian privacy laws, you have specific rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your personal information, subject to our legal obligations to retain transaction records.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used machine-readable format.
• Right to De-indexation: In certain circumstances, you may request that we stop disseminating your personal information.

7. Responsible Gaming and Self-Exclusion

As a responsible operator, we use personal data to monitor for signs of problem gambling. If you enroll in our self-exclusion program, we will use your data to block your access to our services for the specified duration. This data is strictly confidential and used solely for enforcement of the exclusion.

8. International Transfers

While our primary operations and servers are in Canada, some of our third-party service providers may process data outside of Quebec or Canada. In such cases, we ensure that appropriate contractual protection is in place to ensure your data receives an adequate level of protection comparable to Quebec standards.

9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.