Responsible Gaming

At QuebecDraws, we believe that lottery games should be a source of entertainment and fun, never a cause for financial stress or emotional distress. "Playing Responsibly" is not just a slogan for us; it is a core pillar of our operational philosophy. We are dedicated to providing a safe environment and empowering our players with the tools and information they need to stay in control.

1. Understanding the Odds

It is crucial to understand that lotteries are games of chance. No skill, strategy, or system can influence the outcome of a draw. The numbers are drawn randomly, and every ticket has an equal chance of winning, regardless of who bought it or when.

2. Protection of Minors (18+)

QuebecDraws maintains a strict zero-tolerance policy regarding underage gaming. In the province of Quebec, you must be at least 18 years of age to participate in lottery activities.

• Identity Checks: We utilize advanced electronic verification systems to confirm the age and identity of every account holder upon registration.
• Account Suspension: Any account found to be used by an underage individual will be immediately closed, and any winnings will be forfeited and reported to regulators.
• Parental Controls: We encourage parents to use filtering software such as NetNanny or CyberSitter to block access to gambling sites on devices shared with minors. Never leave your device unattended while logged in.

3. Player Protection Tools

We provide a suite of tools directly in your account dashboard to help you manage your gaming activity. We encourage all players to set these limits *before* they start playing.

Deposit Limits

You can set a maximum amount that you are allowed to deposit within a specific timeframe (Daily, Weekly, or Monthly). Once this limit is reached, you will not be able to add more funds until the period resets. Decreasing a limit takes effect immediately, while increasing a limit requires a 24-hour cooling-off period.

Session Time Limits

This tool helps you manage the amount of time you spend on our site. A reality check notification will appear on your screen at set intervals (e.g., every 30 or 60 minutes) showing how long you have been logged in and your net win/loss for the session.

Short-Term "Cool-Off"

If you feel you need a short break, you can trigger a "Cool-Off" period ranging from 24 hours to 7 days. During this time, your account will be temporarily suspended, and you will not be able to log in or purchase tickets.

4. Self-Exclusion

For players who feel their gaming is becoming a problem, we offer a formal Self-Exclusion program. This is a voluntary step where you agree to ban yourself from our services for a longer period.

• Duration: You can choose exclusion periods of 6 months, 1 year, or up to 5 years.
• Irrevocable: Once activated, self-exclusion cannot be cancelled or shortened under any circumstances.
• Marketing Stop: We will immediately remove you from all marketing mailing lists and stop sending promotional materials.
• Cross-Platform: As a licensed operator, we share self-exclusion data with regulatory bodies to ensure you are blocked across relevant Quebec gaming platforms where applicable.

5. Warning Signs of Problem Gambling

Problem gambling can affect anyone. Be honest with yourself and look out for these warning signs:

• Spending more money on gambling than you can afford to lose.
• Borrowing money or selling possessions to play.
• Lying to friends and family about your gambling activities or the amount of money lost.
• Feeling anxious, depressed, or irritable when you are not playing.
• "Chasing losses" – trying to win back money you have lost by gambling more.
• Neglecting work, school, or family responsibilities to gamble.

6. Getting Help in Quebec

If you or someone you know is struggling with gambling, confidential help is available 24/7. You are not alone.

7. Our Staff Training

All QuebecDraws employees receive mandatory training on responsible gaming. Our customer support team is trained to recognize the signs of problem gambling and to provide appropriate guidance to players who reach out for help. We are here to support you.